At SmartLap, we want you to be completely satisfied with your purchase. This policy outlines the process for returns, exchanges, and refunds.

1. Eligibility for Returns

• Products must be returned within 7–14 days of delivery (depending on product category).

• Items must be in their original condition, unused, and with all original packaging and accessories.

• Damaged, altered, or missing items may not be eligible for a return or refund.

2. Non-Returnable Items

• Downloadable software, digital products, or gift cards.

• Products damaged due to misuse, accidents, or unauthorized repairs.

3. How to Initiate a Return

• Contact our customer support at  info@smartlap.pk or call 123-456-789.

• Provide your order number, product details, and reason for return.

• Our team will guide you through the return process.

4. Refunds

• Refunds are processed after the returned item is inspected and approved.

• Refunds will be issued using the original payment method.

• Processing time may take 7–10 business days after receiving the returned item.

5. Exchanges

• Exchanges are subject to product availability.

• If the desired replacement is unavailable, a refund will be issued.

6. Shipping Costs

• Original shipping charges are non-refundable.

• Customers may be responsible for return shipping unless the product is defective or damaged.

7. Contact Us
For any questions regarding returns or refunds, please contact us at:
Email: info@smartlap.pk
Phone: 123-456-789